Nokia E62 - How To Solve “Certificate Error”
A reader pointed out the inconsistency between the Nokia E61 and the Nokia E62 in regards to solving the issue of “Certificate Error” when installing applications and themes. Since the “Certificate Error” is the most commonly asked question I thought I should highlight this again, for the benefit of our new readers whom I suspect are Nokia E62 users.
If you have ever tried to install an application or a theme but instead been greeted by the above “Certificate error. Contact the application supplier” message, this is how you solve the problem.Go to “Settings” > “App. mgr.” (scroll down to find it)
Select “Option” > “Configuration”.
Changed “Software installation” from “Signed only” to “All”.
That’s it! Now when you try to install the application or the theme you will not see the “Certificate Error” message anymore. If you would like to read more about this I can recommend this great post by Antony Pranata.
If you are using a Nokia E61 please refer to my previous post about how to solve the “Certificate Error” issue.
November 15th, 2006 at 9:26 am
Now if you could figure out why the “Authorization Failed” error shows up on some J2ME applications (during installation) I’d greatly appreciate it
Although Im sure its because Cingular doped up the firmware.
November 15th, 2006 at 10:18 am
Anyone know how to resolve the certificate error when connecting to a SSL mail server? I get the following:
“This site has sent an untrusted certificate. Continue anyway?”
I know there’s a solution for Gmail, but how about other providers? Thanks.
November 16th, 2006 at 12:03 am
Thanks for mentioning my blog in this posting.
This certificate error is the most common asked question for E-Series users.
The interesting thing is N-Series by default allow installation of all files (not only signed ones).
November 16th, 2006 at 5:52 am
“Anyone know how to resolve the certificate error when connecting to a SSL mail server?”
The reason to this is that a appropriate root certificate (CA) is missing on the phone. The solution is that you have to download and install the root certificate of the mail server’s certificate to your phone’s memory. Check out what is the certificate’s owner (CN) and try to find out the root certificate for it from the web. Use your phone’s web browser to download and install the certificate to the phone.
For example GeoTrust and Equifax root certificates can be found here:
http://www.geotrust.com/resources/root_certificates/index.asp
What comes to J2ME MIDlet signing I noticed that you can’t use self-signed certificates for midlet installation anymore on the S60 3rd edition. Maybe midlets are signed with the certification that is not authorized to midlet installation(?). Or maybe just the signature of the midlets are invalid.
November 16th, 2006 at 9:12 pm
Certain java files I install on my E62 come up with a “Authorization Failed” message and i don’t know why. Funny thing it works on some but some it doesn’t. Any answers anybody?
November 17th, 2006 at 5:39 am
Thank you, worked a treat
November 23rd, 2006 at 2:43 am
What theme did u use on the E62 phone (the blue one)?Its so cool.
November 23rd, 2006 at 9:50 am
Hi Wan,
If I remember correctly it is the official Cingular theme that comes with the Cingular branded Nokia E62.
Cheers
Ed
Oh, one more thing. I don’t know of any way to “extract” the themes so I can’t share them
November 24th, 2006 at 3:51 am
I don´t get change the options of “Software Installation”. In the menu, I can see two options “Signed only” and “All”, but it´s imposible for me choose “All”, because always back to “Signed only”. How can I solve this, please?
Thank You, and sorry for me english.
November 30th, 2006 at 4:30 pm
[...] Having problems installing the themes or getting the “Certificate Error” message? then read this for your Nokia E61 and this for your Nokia E62. [...]
December 7th, 2006 at 10:17 pm
[...] Having problems installing the themes or getting the “Certificate Error” message? then read this for your Nokia E61 and this for your Nokia E62. [...]
December 13th, 2006 at 5:46 pm
I do have the same problem with Java applications, in particular Gmail Mobile (http://www.google.com/mobile/gmail/). I am joining the ranks of those here who are still looking for a solution.
Alex
December 14th, 2006 at 12:22 am
Anybody know why I can’t open attachments on my new E62? I keep getting “Error S7125: Message was not found. It may have been removed from your mailbox”
I know for a fact this is not the case- I’ve tried sending spreadsheet and pdf’s and neither works! Please advise- Thanks.
January 14th, 2007 at 5:54 pm
Had this problem with E50 and divx player and it is now sorted THANKS
January 17th, 2007 at 9:10 am
I received my Nokia E61 but I can’t change the application manager-settings-software installation to All.
It’s locked on Signed Only.
Is there a way to unlock this feature so I can install a Theme?
Getting tired of receiving the certificate error!
Any help is appreciated!!
January 17th, 2007 at 9:37 am
Do you have a carrier branded device?
It can be tricky to switch to “all”. Make sure you move down the cursor so that all is highlighted and then press the center joystick.
January 17th, 2007 at 10:22 am
Tried that and it won’t work.
I have Cingular as my carrier and I had a friend from Finland send me the phone since they only have the E62 in the US.
It will not allow me to change it because I’m sure it has some security settings preventing me from doing this.
January 17th, 2007 at 10:26 am
Tried again, its even trickier then what you said but I finally got it to switch.
Thanks so much!
January 29th, 2007 at 10:58 pm
I keep getting authorization failed when I try to install Java applications on my E62 (VNC, RDM etc). How can I resolve that. Neither Cingular nor Shapeservices have been able to fix and each blames the other. Thanks for your help.
February 2nd, 2007 at 6:35 pm
[...] Having problems installing the themes or getting the “Certificate Error” message? then read this for your Nokia E61 and this for your Nokia E62. [...]
February 5th, 2007 at 3:39 pm
having trouble with everytime i change the them on my phone when i go to charge it it goes back to default can you help
February 16th, 2007 at 5:19 am
Hi,
i live in china and bought a nokia 1708. I’m totally beginner in smartphones and all…
i wanted to be able to read pdf files, I managed to get after much trouble a pdf reader. the problem now is when i install it, the system tells me “security check failed”…i think it’s because there is a pb of certificate but not sure, how can i just tell the phone” look ok maybe it;s not safe but i still want to continue, i do want to install it despite ur warning”…
the phone does not enable me so far to just go on…
i spent hours on the net but so far no answer.
tx
mike
February 16th, 2007 at 5:19 am
sorry little mistake phone is nokia 6708
February 27th, 2007 at 1:14 pm
Yeah, I have a nokia e62 and I found a site that lets you downlod free games and I have two problems with it. One, it lets me install bun when I try to run it nothing happens. Two, it wont lwt me install and says it is not supported. Any help on either of these problems would be appreicated. thanks!
March 8th, 2007 at 3:26 am
I have a cingular 61 that won’t take anything force fed. I can download uninstalled files but when opened to install I get the signed error. I’ve changed my setting and rechecked numerous times, followed by soft restart, hard restart, then had to re config but still no luck. Is there any one with an unlocked 62 where these instructions aren’t helping? If not i’m returning this to go get one. Cingulars site forum is brim full of unhappy customers over this. I love the phone, just not it’s insides. There should be some kind of lemon cell phone law cause this is one goes to judge Judy. Put it this way, I couldn’t even open a PDF of 755kb installed on my phone due to not enough storage. I guess the 80:1 ratio was to much for it.
March 27th, 2007 at 7:43 am
http://www.gosymbian.com/forum/viewtopic.php?p=2364
if mentioned procedure failed
April 25th, 2007 at 11:01 am
whenever i try to download a theme from somewhere (mainly zedge.net), it’ll say installation of whateveritscalled.sis not supported. i’ve done all of the configurations i know to do on it (which isn’t much), and it hasn’t worked. it worked on another e62 i’ve had (this one is a replacement), but not this one. is there anything i can do?
April 29th, 2007 at 5:37 pm
Got the same problem immediately after download am served with the not supported installation error any help pls.
May 2nd, 2007 at 12:47 pm
Hello
I’ve installed an aplication on my E65 and when I put it on I can see only NOKIA text and nothing else. To turn it off i must remove battery. I can’t connect through cable because it doesn/t know what is on the other side of the USB. Can anybody help or it’s only service left ?
Thanks in advance
May 5th, 2007 at 2:41 am
My Nokia E62 mobile phone gets hanged frequently. Can u piz advice me to get rid of this problem.
Thanks….
May 5th, 2007 at 8:22 am
Hi Shahed,
I’m not sure if there is a firmware update available but I would recommend you to use Nokia Phone Software Updater to see whether a new firmware update is available. You can also try a hard reset (don’t forget to back up your data though).
Cheers
May 8th, 2007 at 2:59 am
I am still getting the unsupportedزinstallation error cud someone pls help me,
May 13th, 2007 at 7:07 am
Hi,
Ive just bought a Nokia E65 but it won’t let me install any themes at all. What should i do to make it work?
Kind regards
Maria
May 13th, 2007 at 8:12 am
Hi Maria,
It’s hard to trouble shoot with this little information. I will follow up with you directly.
Cheers
June 14th, 2007 at 4:03 pm
Hi,
Even I am trying to install Divx player into E65, but i am getting same error as Maria. Can you help me please?
Regards,
Prashanr
June 14th, 2007 at 4:07 pm
Hi,
Sorry for the above message, I was successfully able to install Divx 0.88 for my Nokia E65 mobile.
Thank you for the forum.
Regards,
Prashanr
June 16th, 2007 at 4:03 am
i recent bought a E65 i download a few jar files and tried to install them. 1 worked and the rest didnt. it said the jar file was invalid. what is wrong? can you help me?
Cheers
June 16th, 2007 at 6:47 am
apreciate this great topic but it didnt work on my nokia E61i - ive put the settings you mentioned (after trying to install the nokia radio sisx, which gave me the install error) and i still cant run this specific rapp (contrary to a dozen other programs up and running) - please HELP! …Is it due to a outdated licence tha i can bypass by changing my nokia clock back 1 year?
June 16th, 2007 at 8:44 am
To da writer of above instruction: It solved the problem on my Nokia E60 perfectly. Thanks for such bril advice!
July 19th, 2007 at 6:28 am
hai
i am using Nokia E50. when i installed any application it show the ‘Expried Certification’. Please tell me how to solve this problem.
Tousif
July 21st, 2007 at 2:03 am
this is a common problem that is easy to fix..
follow this.. goto menu then select tools and select app manager when in app manager select options then you will see where it says settings choose that then there you can change Software installation to all and Online certif.check is set to off!! thats it hope this helps
July 22nd, 2007 at 1:06 am
I have E50, I tried installing Themes, but none of the themes are installing, it either give a error message (Expired certificate or Sis not supported)or not install, Can you please help me on this
July 22nd, 2007 at 7:51 am
If you set the date back one year on your device and then try to install the Theme that was giving you an “Expired Certificate” message you can probably make it work.
After the theme is installed you can set the date correctly.
July 22nd, 2007 at 10:27 am
hi
my question is when i install theme and i got message Theme is certificate expired so kindly solve this issue why this comes.
Thanks
imran
July 22nd, 2007 at 6:25 pm
Imran,
Please read the reply above your question.
/Ed
July 26th, 2007 at 3:31 pm
Thanks!!! Problem solved!!!
July 27th, 2007 at 3:33 am
Hello,
Thanx dude Its working now : )
August 7th, 2007 at 6:49 am
When I try to install a divx player for my phone, it says Licence Expired.
what does this mean, and how do i get past it. please help.
plus, i was wondering if it was possible to watch proper youtube videos on my phone?
feel free to mail me : chaitanyamanot@hotmail.com
thanks
August 8th, 2007 at 9:17 pm
I have Nokia E62, but I’m unable to download applications due to Cert. Error. I’ve changed settings as indicated to “All”, but this did not resolve the issue.
Please help.
Thanks,
August 12th, 2007 at 6:59 am
thanks you very much you trick is worked now i m install smart movie in my e62 thanks a lot i m appreciate you
thanks Faraz
August 25th, 2007 at 9:07 am
i have da same problem i have e65 i did as u told to go to options change it from single to all n online certifi .check to off its not working plzzzzzz tel m fed up of finding da themes of my phone plzzzz help plzz do sum thing
August 25th, 2007 at 9:12 am
thxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx it worked wopwwwwwwwwwwwwwwwwww yupieeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
August 26th, 2007 at 10:33 am
Get “Authorization failure” message trying to install mobispine beta on my E62. Settings to “all” and “off”. Thanks. Dave G
September 13th, 2007 at 9:51 am
Thanks that working
September 18th, 2007 at 5:59 pm
I have Nokia E50, plz tell me how to execute a Jar file on it.
It shows an error “Invalid Jar file !” if I try to run it.
September 26th, 2007 at 7:40 pm
Hi, I baught my E62. when I try to install the given installation CD in my laptop, a agreement window opens with out any options of accept/deny. I am not able to proceed further. I don’t know how to go about it.
Thanks
Sudhakar
October 1st, 2007 at 10:00 am
During installing JAR Apps (J2ME) after ~80% i receive the error “Unable To Install” ! that’s for all JAR/JAD files that I have tried!
I have a nokia e61 with latest 3.x fw - i haven’t problem with previously fw.
What i can do? pls. help me
max
October 4th, 2007 at 2:07 am
Hi Mikel,
I am having the some problem as you had earlier.
Could you please let me know how you managed to change “Software installation” from “Signed only” to “All”.
Many thanks.
Regards,
Xavier
October 4th, 2007 at 11:04 pm
Hi Admin,
Do you have any software and step by step guide that can generate the self sign certificate to avoid certificate expiry error message.
Many Thanks.
Regards,
Xavier
October 12th, 2007 at 2:27 pm
My e62 all of sudden after i turned it off will not restart…i get the nokia logo that comes up and then it goes to a white screen..anyone know of this happening and have a remedy??
thanks
October 16th, 2007 at 11:12 pm
Just bought E62. Gmail incoming works ok but when I am doing outgoing, it’s giving me an error msg “this site has sent an untrusted certificate. continue anyway?” - I pressed “continue” then it shows “connecting” And then it asks for mailbox user name and password. I used username@gmail.com and password but keeps on coming back. Please help.
October 31st, 2007 at 7:03 am
When I go to download the certificate (https://www.geotrust.com/resources/root_certificates/certificates/Equifax_Secure_Certificate_Authority_DER.cer), it doesn’t prompt to download. It just shows the encrypted text in the browser. Can you tell me how to download this certificate?
Thanks
November 7th, 2007 at 7:36 am
I’ve already changed “Software installation” from “Signed only” to “All” and still no results.
What should I do ?
Do you have any software that can generate the self sign certificate to avoid certificate expiry error message ?
November 13th, 2007 at 12:17 am
Please tell me how to solve the problem of Certificate Expire, i downloaded the applications for E62 but no one is working just it gives message that Certificate Expired. Please guide me how 2 solve this problem, i did setting in App Manager to set it on ALL.
November 15th, 2007 at 7:20 am
Thanks Admin… UR THE MAN!!!!!
November 16th, 2007 at 7:41 am
thanks so much!!!!!! u rok!!!!!
November 20th, 2007 at 11:14 pm
I’ve got a Nokia e62 with a display icon showing a following icon [-> upside down with a line through it. This indicator appears at the top right just below the battery sign of my screen. I believe it uses my battery and is annoying to look at and, there is nothing mentioned in the manual about it. please help
November 20th, 2007 at 11:16 pm
up side down [–>
November 21st, 2007 at 1:31 am
Dear admin, i’m having a problem installing themes on my E61. It always prompt certificate expired. Please guide me how to solve this problem or how to set up the application on my phone. Thanks a lot.
November 25th, 2007 at 12:32 am
ive done what it says in the digram . but some of the sames still say authorization failed . anymore suggestions ?
November 25th, 2007 at 12:41 am
by the way i have a e65
December 3rd, 2007 at 1:26 pm
Any knows how to change network password on Intellisync activated on an Nokia E62
December 4th, 2007 at 3:07 pm
Having the same problem as alot of people with the E61…
“file … .sis not supported”
I have set Software Installation to ‘ALL’, and Online Cert Check to ‘OFF’, still with no fix.
I have installed time updater from Nokia’s website - didnt fix either!
Any help would be greatly appreciated here. Thanks.
PS. I’m in the UK, if this helps anyhow
December 20th, 2007 at 6:08 pm
I own the E62, and I’m attempting to install some of the E62 themes. So far I have had no success. I have switched the settings in the App Manager to “All” and “Off”. When I try to install the apps my phone reads “Certificate Expired”, and when I adjust the date back to 2005 it reads “Certificate may not yet be valid, is expired, or phone’s date setting may be incorrect”. Are there any themes out there that are not expired, or compatible with the E62?? Help please..
December 26th, 2007 at 9:23 am
Worked for me. Thanks!
December 27th, 2007 at 6:49 pm
You can’t install j2me apps on s60v3 without a proper certificate, and you cant install your own root certificate which is trusted for j2me apps, so you’ll get a ‘certificate error’. I’m starting an organisation for hobby developers which will allow people to share a certificate, see my website for more info.
http://darkskiez.co.uk/index.php?page=Java_Mobile_Developer_Signing_Group
January 24th, 2008 at 11:00 am
Hi,gee, thank you very much for your help, mine is E65,but it works! U’re genious!
January 26th, 2008 at 3:28 am
I have e62,i can’t play mpeg4 videos on my phone,i want some applcation for that,i cant install divx player,because of sis format,help me!any sisx or java application avilable for e62 to play mpeg4 files,my email add. is harsh_tata77@yahoo.co.in,thanx in advance.
January 31st, 2008 at 8:57 am
i have my e65 and i cant install any themes it always says expired certificate. i tried to set the software installation to all and onlince cert check to off and still doesnt work. any ideas that i can use to solve this problem?
January 31st, 2008 at 9:09 am
Hi Plex,
Try this:
http://www.e-series.org/archives/432
It will solve the expired certificate problem.
Ed
February 20th, 2008 at 1:49 pm
I have Nokia E62 and wants to use the IM Services. Was trying to use YAMIGO.COM Services but could not succeed.
Can u suggest me some free IM Server which can get me connect to YAHOO and AIM.
Thanks!
February 23rd, 2008 at 2:59 pm
PLEASE HELP!!!
I cannot open attachments when I am in hotmail!!!
Anyone can let me know how to do it???
February 24th, 2008 at 12:46 pm
Thank you. Since now you are my life saver. I was very frustrated because I couldn’t install themes in my e65, but now it’s over. I’m installing themes and very happy. thanks again.
March 11th, 2008 at 3:04 am
Dear sir i followed this procedure but its still not working . After selcting “all” and selecting “off” still getting Expired certificate massage for my themes instalation
March 12th, 2008 at 12:55 am
i “HAD” similar problems whith Nokia E51.
thanks to you problem is solved.
only instead of word configuration, my phone has settings.
once more thank you
April 3rd, 2008 at 1:06 pm
I instaled the aplication. No problem to install but….I did not see the new look.
Wha can I do ?
April 7th, 2008 at 4:25 am
I m having an e62 and m facing the same problem as my above frnds were havin… I saw the report as well but m still facing the same problem over & over … Plz help..
April 15th, 2008 at 7:22 am
thanks,thanks,thanks,thanks,thanks,thanks,thanks
May 11th, 2008 at 3:08 pm
my phone the nokia e62 and when i try to uplode a theme it says certificat expired.??? why
if you know wriite me at my e-mail addres thx ricardo
(travieso1991@aol.com)
May 16th, 2008 at 1:23 am
Thanks it actually worked.
Much appreciated
May 18th, 2008 at 6:46 am
gprs setting not comming
May 18th, 2008 at 6:48 am
does my phone can get infetted by the virus and is there any sofrtware for nokia E65
May 24th, 2008 at 8:56 pm
Thanks a lot.
June 1st, 2008 at 1:55 pm
CERTIFICATE ERROR !!
Hi Guys,
I am getting the error despite setting up the permissions as suggested in various forums. I even changed the date to the date on which the application was uploaded in the site. Please help.
Regards
June 6th, 2008 at 3:50 pm
Finally problem solved! Thnx for that gr8 post :))
June 10th, 2008 at 10:44 pm
wooohooo—t hanks