Problems Installing Applications on the Nokia E61
Quite a few readers have contacted me regarding problems installing applications on their Nokia E61. When installing <insert application name here> they get the following error message “Certificate Error contact the application supplier”. I have previously written about this in the comments section and in the FAQ but it is probably good to highlight it again.
For added protection against “malware” there is rather strict application signing procedure implemented for S60 3rd edition. The device comes with the standard setting to check for proper signatures and will not install applications unless they are correctly signed. Although the intention behind mandatory application signing is good it locks out applications that for some reason are not signed and approved. To accept all applications and solve this issue:Go to Tools > App. mgr > Options > Settings Change “software installation” from “Signed Only” to “All” and “Onlline certic check” to “off”. 
This will most likely solve your problem regarding installing unsigned application. However, please be aware that you turned off one extra layer of security for the device. Your IT department might not approve of this. I normally don't worry too much about malware or viruses but it is a good role of thumb to only download and install applications from known sources.
Update: I've created a separate post for how to solve the "Certificate Error" on the Nokia E62.
July 13th, 2006 at 11:06 am
Just a small additional note: Actually you don’t really need to worry about unsigned applications in Symbian OS 9.x (also in S60 3rd Edition). The reason is because unsigned applications cannot do “nasty” things. For example, killing other processes, modify sensitive system data, etc.
Symbian 9.x has been designed such that all applications that want to access low-level stuff must be signed.
There is also another concept they call “single-shot permission”. For example, unsigned applications can try to make a phone call or send SMS, but the users will be notified. If the users doesn’t allow the application to make a phone call or send SMS, the operating system will not grant the access.
However, it’s also better to have prevention before something happens. Who knows that there is hackers out there who can circumvent it.
July 13th, 2006 at 11:23 am
Thanks for the clarification Antony.
July 13th, 2006 at 3:37 pm
Thanks for all the great how to-s.
I know this is not a forum for help but anyone know who to get rid of voicemail icon in the notification area? I don’t have any voicemail but it won’t go away. It’s been like that since the day I got E61.
July 13th, 2006 at 5:22 pm
Hi Aureate,
That is strange. I haven’t heard about a similar problem. Have you tried to turning off the device, removing the battery and then starting it up again? Does it still show up?
It should clear out the notification message.
July 13th, 2006 at 9:29 pm
I thought its just the software is not compatible witht he device. I also noticed that older Symbian S60 software wont work on E61
July 13th, 2006 at 10:00 pm
Well, that could be the case if you try to install previous versions of S60 applications on the E61. However, if you are having problems, as described above, when using S60 3rd edition application then it is most likely solved with the solution about.
July 14th, 2006 at 12:19 pm
Older S60 software may still work if they are Java-based application (.jar/.jad).
All native applications (.sis) from the older software will not work at all.
July 14th, 2006 at 5:28 pm
Thanks again for clarifying and participating Antony.
July 19th, 2006 at 9:21 am
pls can somebody help.
when i remove Nokia E61 64 Mb memory card from phone i loose ability to open PDF document as ACROBAT READER ONLY memory card. So if i in put my extra 512 Mem card in I cannot open any document. how can i transfer Adobe Acrobat to th phone so i can operate when either card is inserted
July 19th, 2006 at 10:25 pm
Wayne,
You could just install the Acrobat Reader on your Mini SD card. Acrobat Reader is a free download. Look under the software section and there is a link.
July 21st, 2006 at 5:28 am
sorry i dont understand, i need to use my 516 memorycard, and there is know way can i transfer the adobe programme from 64 mem card toeither the fone or the 516 mem card. so it is just a waist basically, now i cannot open pdf files on my E61 with the 516 mem card inserted.
July 21st, 2006 at 5:32 am
i dont think, i make my self clear, Adobe acrobate is already on the mini disc. but when you remove this from the fone to use a larger mem card ie 516 mem card, it does not leave the adobe programme on the phone, and knowway can i transfer the adobe programme on the mni disc to the phone it just wont happen.
thx
July 21st, 2006 at 9:41 am
Hi Wayne,
Why don’t you install the program on the phone instead of on the SD card. Just download the application and when you are asked where to install the application you choose Phone (internal memory) instead of external SD card. The application is a free download.
Cheers
July 25th, 2006 at 4:52 pm
Thanks for the tips, I have solved the problem of ‘Certificate Error’
Regards,
Andree
July 27th, 2006 at 5:32 am
When i replace the original 64 mb mini sd with a bigger one, my english to chinese dictionary stop working….it says “Dictionary word information missing. Install work database”. Unlike the acrobat reader, i can reinstall this software, because it seems to come with the phone. There is no way to uninstall it also. I tried doing a factory reset using the new memory card but it was no good too. I have tried to using a card reader from my pc to do a copy from the old memory card to the new one, however it seem that some parts of the memory can’t be copied. I always got an error saying some parts of the memory can’t be copied…i think it has to be due to some security featuers of symbian 9.1. Please help….i hate to bring back to nokia care center….it will mean some days without my handphone.
August 4th, 2006 at 6:00 pm
I had this problem when installing an application but when I tried to change the software installation to All it won’t let me do it. It goes back to Signed Only. Is this a bug or there is something else that is blocking the change?
Software version installed is 1.0610.04.04 19-04-06 RM89.
August 4th, 2006 at 6:12 pm
Hi Stefan,
I have never heard of this problem before. Are you sure you are trying to set it to “All”. I am asking because I find that the way you switch from two options sometimes is hard to choose and get right. I think the way is counterintuitive. Anyway, if you try it again and you are sure you doing the right thing but it still won’t switch I would consider a Hard Reset to clean up the device. It will delete all data so think about whether you want to try it or not.
August 5th, 2006 at 12:11 am
After a hardware reset I was able to choose “All”. Can’t say for sure if this solved the problem or it was just stupid me stuck in the weird combo box switch. Thanks a lot for the help and for the great site !
August 5th, 2006 at 10:38 am
Glad it worked Stefan. I have found that a hard reset can fix a variety of issues. It’s a pain to perform a hard reset but can be worth it.
Cheers
August 7th, 2006 at 6:50 am
That solve my problem Thank for help.
August 8th, 2006 at 7:18 pm
As I do not have a card reader on my laptop, how do I transfer the dictionary database from the 64MB card to a new card? I’ve the same problem as Lee above. I’ve no problem reinstalling the rest of the applications but there is no dictionary application at the Nokia website.
August 27th, 2006 at 7:02 pm
I have an E60, hope that counts.
I installed all my applications on the memory card and after i turned my phone off and then on again, the applications are still there but they won’t open or work unless i override the existing application. does anybody know why this is happening? i thot it was ok to intall stuff on the memory card…
August 29th, 2006 at 2:27 pm
I have e61 and i cannot figure out how to get PDF files copied to it.Need help!
August 29th, 2006 at 2:46 pm
Hi Junior,
One easy but manual way of coping any files to any location on your device is to connect it to your PC and use PC suite - use the phone browser and you can move files to and from your PC and your Nokia E61.
Hope that helps
August 30th, 2006 at 5:42 am
I have tried doing that but the PC Suite will not pick up the PDF format file,probably there is a way to do it that the file will be recognized by PC Suite ?
August 30th, 2006 at 7:10 pm
Lee, that is strange. I encountered the same problem as you when I used a larger memory card, but I was able to do as you describe (copy all files from the supplied 64MB card to my PC via card reader, and then copy to a larger memory card) and my English->Chinese dictionary now works without problem. Perhaps there is a problem with your card reader or memory card? By the way, the files for the dictionary appear to reside in the “PRIVATE” directory on the memory card.
By the way, I am using an E70 but that shouldn’t make a difference.
September 1st, 2006 at 11:28 pm
Hi. I am from India and use Blacberry connect on my E61. Please tell me how to email/send attachments of office files made on my E61 from Blackberry . Looking forward to hear from you.
September 3rd, 2006 at 12:26 pm
Talk about PDF. I just installed acrobat. And it’s strange, one of the file, I did not know where did I save or I didn’t save at all? But it appears in my “recent documents” field, and how do I delete it?
September 4th, 2006 at 6:27 am
Solved my dictionary problem. As I’m using a Mac, initially I tried browsing the card via Mac bluetooth file exchange but could not see the private folder. So I bought a USB SD card reader. Plugging it with the card directly to my laptop, I could see the sub-folder 101f9cfe under the private folder of the 64MB card. Copied it to the new card and the dictionary works fine now.
September 4th, 2006 at 3:03 pm
Thank you very much for providing the solution to us. I spent more than two weeks searching for a solution for this problem, and nothing found to be useful. nobody even helped me. I really thank you alots.
September 4th, 2006 at 4:05 pm
Hi Fareed,
Thanks for the kind words. I am glad it was helpful.
Cheers
Ed
September 9th, 2006 at 12:11 pm
Hi Guy’s
How do I install agile messenger
September 11th, 2006 at 3:43 pm
Thanks for the certificate error tip, very useful. Wish I’d found it sooner!!!
September 11th, 2006 at 3:55 pm
I’m glad it helped.
September 22nd, 2006 at 1:45 am
I am unable to view Office 2003 documents on the E61. All you can see are the ‘funny’ characters when you open up a Doc, xls or ppt file. Is there any fixes for E61 which needs to be installed in order to open these documents? Thanks.
September 22nd, 2006 at 6:06 am
Have you downloaded Pocket Office to your phone yet? You can do this free in the catalog menu. You must download that in order to view certain file types from what I understand. There is also a separate .pdf Adobe reader as well to download, also free of charge
September 23rd, 2006 at 7:43 am
Hi Shackk,
Thanks for the tip. Yes, I did download Quickoffice & Adobe Reader and installed them successfully. Whilst Adobe LE 1.5.0 works like a charm, Quickoffice wasn’t able to read an Office 2003 document as it is.
The following clause in written in the Help section though ie. ‘Not all file formats or features are supported’. Guess there is no application YET for E61 which can view Office 2003 documents without issues. Thanks again.
September 23rd, 2006 at 6:38 pm
no problem, hopefully there will be support for all soon.
September 24th, 2006 at 10:50 am
[...] More Nokia E61 themes are available on the theme page. If you are having problems installing the theme and get an error message about "Certificates" read this. There is a very simple solution. [...]
September 26th, 2006 at 2:21 am
I just got my E61 and it’s great but after installing a few applications I noticed that the application icons inthe installat. folder come up with tiny, barely visable icons. I installed Putty (ssh) and it has a regular sized icon, but Terminal server client, Mobyexplorer, and opera mini all came up with tiny icons. Anyone know why or how to get the larger icons to show?
September 26th, 2006 at 5:30 am
I try the step indicated to search for the folder under private for the file to be transfer for the dictionary. However my private folder is empty. Nothing inside.. I already unhide all folder, still can’t see anything. Can anyone assist me what to do in order to use the dictionary function without the need of sd card.
Thank you
September 28th, 2006 at 10:59 pm
I am having problem in downloading .sis applications on my Nokia E61. Can somebody help?
Thanks
September 28th, 2006 at 11:01 pm
I tried this step…
and it worked for the themes that has the message “Certificate Error contact the application supplier”. But one more thing, I can’t install the ones with the message “Certificate Expired”
how do I install that one?!
September 29th, 2006 at 6:51 am
Aga,
The problem might be that you have the date set incorrectly on your device. Double check that the date correct. That will fix the problem. Pay attention to year/month etc.
Cheers
September 29th, 2006 at 10:45 am
I just made a hard reset on my Nokia E61 smartphone and installed the “Mail for Exchange” software again (through the Nokia PC Suite), configured my Profile but I am not receiving any information.
Do I need to install something else on my Smartphone or on my computer? Do I need to configure something on my Exchange Server?
I also have a doubt when configuring the Profile. All required data are from The Exchange server name I used on my company?
Please help, I have been working on that over a week.
September 29th, 2006 at 3:04 pm
Hi Jesus,
In order to use Mail For Exchange you must run Microsoft Exchange Server 2003 SP2.
Have you confirmed that your company is using Ex 2003 SP2?
If so you need your server address, domain (which is NOT the same as the URL domain) and your password. It is really easy. I think the problem is that your company is not running the correct version of Exchange or that you use the wrong domain.
Cheers
Ed
September 29th, 2006 at 4:22 pm
Thanks Ed, I have cheched and we have Ex 2003 SP1.
IBut after they install SP2, my Exchange Server configuration will be the IP addres, right? Do we need another configuration on the Server?
After I complete this, will I be able to receive the information (mail, contacts and appointments) over the air?
Regards
Jesus
October 1st, 2006 at 6:07 am
I have an E62 on Cingular. When I try to install Remote Desktop I get an “authorization failed” message.
Anyone have any idea what the problem might be? I have changed my settings to accept all installations.
October 1st, 2006 at 8:55 am
How do you do a HARD reset on the e61?
October 1st, 2006 at 9:12 am
Ash,
Information can be found here:
http://www.e-series.org/codes/
October 1st, 2006 at 1:15 pm
Anyone?
October 4th, 2006 at 7:20 am
I tried so many times to change the setting to accept unsigned certificate but my E61 would not allow changes to this setting. Anybody knows how to get around this ?
October 4th, 2006 at 9:36 pm
[...] If you are having problems installing the theme read this. [...]
October 6th, 2006 at 10:04 pm
This is a response to “aureate” (July 13, 2006 at 15h37) and the issue with the voicemail icon. You can call your service provider customer service (if they are clueless try the technical support). This happens occassionally to me (I am with Rogers in Canada). If it voicemail icon does not disappear after a day I call customer service and they reset something, then it’s gone in a few minutes. Hope this helps.
October 10th, 2006 at 1:49 am
hi,
i don’t know when it started (i suspect after the firmare upgrade), but i got “something” on my external card, that my e60 is trying to install when i insert the card or remove the usb cable. it then says something along the lines, that there is an unsigned application on the card which cannot be installed automatically and i should do it by hand - but i don’t know what. - i have some strangely named packages in the package installer which i cannot delete nor install though.
October 10th, 2006 at 7:59 am
Hi,
I have purchased the E61 yesterday. Installed “Mail for Exchange”, configured it to synchronize with my organization Exchange Server and it worked great (downloaded emails, and I was also able to send an email).
After an hour or so, it has stopped, and since then I’m unable to connect to the server, the current state is “Connecting” and never “Connected” I have no idea why I’m unable to connect to the server, which is very frustrating, because I know it already worked for me once. I’ve already unistalled the “Mail for Exchange” and reinstalled it, but still it’s not able to connect. I know it recognizes the server, because if I provide incorrect server name it says so.
Anybody knows what can I do?
thanks.
October 10th, 2006 at 1:37 pm
I have some problems with hard reset on my Nokia E50 device. When i type *#7370# nothing happends, it restores default setting but my SMS messages, Contacts and programs are still there? As far as i know, hard reset on symbian means that all data goes to /dev/null
Where should be a problem?
October 12th, 2006 at 8:29 am
Does this work for the E62?
October 13th, 2006 at 12:10 am
[...] As usual, there are more themes on the Nokia E61 themes page. If you try to install the themes but get an "Certificate Error" messsage read this. [...]
October 13th, 2006 at 4:51 pm
[...] As usual, there are more themes on the Nokia E61 themes page. If you try to install the themes but get an "Certificate Error" messsage read this. [...]
October 16th, 2006 at 2:42 pm
I have the same mail for exchange problem Shamai (October 10) is experiencing in that after an hour or so synchronising stopped working and it now “freezes” on connecting. Would a hard reset solve this problem with mail for exchange?
October 16th, 2006 at 4:42 pm
Colin and Shamai,
A hard reset *could* fix the problem. It is hard to say. The problem could also be caused by a rare problem with email on your server. If you no longer can sync/receive email try removing the last couple of emails from your server before the device stopped syncing.
Cheers
October 18th, 2006 at 9:25 am
[...] As usual, there are more themes on the Nokia E61 themes page. If you try to install the themes but get an "Certificate Error" messsage read this. [...]
October 22nd, 2006 at 9:17 am
“Shamai ..
“Mail for Exchange” .. After an hour or so, it has stopped, and since then I’m unable to connect to the server, the current state is “Connecting” and never “Connected” I have no idea why I’m unable to connect to the server..”
Hi, I solved the problem by changing some security settings in Setup. I do not remember witch…
October 22nd, 2006 at 6:50 pm
Mail for exchange
I seem to have solved the problem. I did a hard reset (removing the memory card first). In addition, after the first sync, I did not further edit any profies as I think this may have caused the freeze. In other words, make sure you are happy with sync times, frequencies and mail detail before first sync and do not go back and change profile after.
Hope this helps
October 24th, 2006 at 1:24 am
Hi,
I don’t seem be able to select the option to accept “All” certificates. The option appears, I can highlight it, but not change it. I’ve asked the IT department, helpful as always, and they say they haven’t made any modifications.
Any ideas ?
October 24th, 2006 at 7:42 am
Hi H,
That sounds strange. Have you tried to restart your device? If that doesn’t fix it I would consider a hard reset which will erase all your data from the device. It’s a bit of a pain to perform, since you need to set up your device from scratch but I’ve seen hard reset fix a variety of issues.
Ed
October 27th, 2006 at 9:22 am
[...] Having problems installing the themes or getting the "Certificate Error" message? then read this. [...]
October 28th, 2006 at 3:11 am
I am having trouble with an E62. I had logged into google from the browser, and when i hit log out on the top right, it would refresh but not log out. Now it has worsened; it just keeps trying to load google, shows some data transfer then starts over. It is stuck on a white screen. I cleared the cache and cookies, yet it did not help. I did a hard reset, but not only did it not fix the problem, it has removed the default IM program and my golf came that was preloaded. Any ideas?
October 28th, 2006 at 9:23 am
HI Cirrus,
Did you hard reset the device and it is still trying to load google? I’ve never heard of anything similar. Does this problem persist with other websites?
Ed
October 28th, 2006 at 2:20 pm
Oddly enough, it is only google that is doing this. I haven’t had this a week, maybe I just got a lemon. I even tried buying a game from cingular.com, and downloading google maps, it just says “Unable to install” after the download transfer.
October 29th, 2006 at 12:14 am
I did another reset, and now I can install programs again. In my opinion, I don’t think this reset is actually resettign everything. Even when configuring mail, I notice that the ports are the same as I used before.
I actually was able to see what it loaded when I went to google.com right after a reset: it was my customized homepage! Somehow a cookie is stuck in this device somewhere. How can that be?
October 29th, 2006 at 8:44 pm
im having this issue now with google maps? anyone else? and know a solution? I downloaded but a certificate error message even thougth the settings are on correct?
November 1st, 2006 at 2:31 am
I get ‘Unable to format. Memory card in Use by another application.
How can I format the card now? DATA TRANSFER on PC does not work
November 3rd, 2006 at 10:25 am
[...] Having problems installing the themes or getting the "Certificate Error" message? then read this. Do you have any themes you would like to share with the rest of us - drop me a line. [...]
November 3rd, 2006 at 11:28 am
I was having problems installing applications; kept getting the message “Unable to install”. Finally figured it out with this thread: http://my-symbian.com/forum/viewforum.php?f=33
The E-61 can’t do over the air installs. I had to send the file over to C:/Install using bluetooth, then go to my install folder and install from there.
I’m coming from a Treo 700p, which did OTA, so it was natural for me to try and install all my apps OTA. Hope this helps someone else having the same problems.
November 3rd, 2006 at 11:29 am
Oops, that’s the link to the forum. The actual article I post was: http://www.my-symbian.com/forum/viewtopic.php?p=226747
November 8th, 2006 at 2:18 am
haveing a problem with my E70 - i updated the software from Nokia’s website, adn now whenever I turn on the phone it says: ” unable to complete installation of applications” Also I cannot format the memory card. it says that it is being used by appliactions at the moment.
please help. I want to trow this brick agains the wall. Nokia is full of crap.
November 13th, 2006 at 1:06 am
I have been sent here via e-series.org link to find out how to fix my nokia e-62 certificate error. Much looking found nothing to help find my missing option button. I did find it by looking through every menu and every option in the phone. It is not in the same location as the e-61, but it is very close. Its located in menu/settings/app. mgr./options button/configuration. Now why did the programers for symbian have to change such a small issue so slightly that I spent almost 20 hours playing with my phone? no answer.
November 13th, 2006 at 8:16 am
Hi Spaz,
Thank you for pointing out the inconsistency with regards to the certificate solution in the E61 vs E62. I’ll update this post.
Cheers
Ed
November 14th, 2006 at 9:21 am
Here’s what I should have done: I should have make a backup of the included memory card before I do anything. Now, I want to do a hard reset, but not sure what to do to with the memory card. I want to start a fresh. I also want to change the memory card to bigger one. Help please….
November 14th, 2006 at 10:17 pm
[...] If you are using a Nokia E61 please refer to my previous post about how to solve the “Certificate Error” issue. [...]
November 23rd, 2006 at 9:36 am
This was extremely helpful. Here are the steps for the E62:
Menu
Settings
App. mgr.
Options
Configuration
Software installation –> All
Onlline certic check –> Off
November 23rd, 2006 at 9:51 am
Thanks A,
There is a post about it here:
http://www.e-series.org/archives/192
November 26th, 2006 at 7:40 pm
I BOUGHT A 2GIG MINISD FOR MY E61 BUT EACH TIME I TRY TO INSTALL AN APPLICATION ON MY MEMORY CARD IT STARTS INSTALLING AND THEN I GET “FAILED TO SUTHORAISE” MESSAGE, HOWEVER WHEN I PUT THE ORIGINAL 64 MEGA MINISD CARD IT WORKS, WHATS THE PROBLEM, IT WORKS FINE THOUGH WITH MEDIA FILES.
November 29th, 2006 at 7:24 am
I m using nokia N73. one problem i’ve noticed is that the theme i choosed will be lost (back to default) each time i remove mem card. For ur info all themes are saved in my mem card. I will have to resetting to revert back to my favourite theme. Anybody faced the same problem or this just an application flaws.
November 29th, 2006 at 10:18 am
I’m looking at buying an E-61 since I want the WIFI, but Cingular only offers the E-62 w/o WIFI. I have found and E-61, but am wondering if there are any other significant differences in the two units. If so, any recommendations?
November 30th, 2006 at 8:44 pm
[...] Having problems installing the themes or getting the “Certificate Error” message? then read this for your Nokia E61 and this for your Nokia E62. [...]
December 6th, 2006 at 8:52 am
My problem with my E61 is that i installed some themes and i want to uninstall them but a can’t find them in the application manager. when i go to themes and i press delete they’re not deleted anyone faced this problem???
December 6th, 2006 at 12:31 pm
LooDz,
I ended up doing a backup. Formatting the MiniSD card and then a restore. It wasn’t a lot of fun. But the themes are no longer there.
December 6th, 2006 at 3:22 pm
Jim,
December 6th, 2006 at 3:23 pm
I did the same but when i tried to reinstall my favorite theme I got ‘Unable to install!” error. :-@
December 7th, 2006 at 2:31 am
Shared the same problem with E70, having read your forum I have copied from 64M memory card onto a Toshiba 1 GB memory card. The Dict worked as it supposed to. Then I messed with other downloads and the Web hung and had to format both memories. After formating the 1GB , it should be back to original state and repeat the trick. But no, it will not the format were different from factory formated memory card. So now I am without the 2 way dictionary and I hope someone can advise whether sis for the chinese dictionary is available.
December 7th, 2006 at 10:13 pm
[...] Having problems installing the themes or getting the “Certificate Error” message? then read this for your Nokia E61 and this for your Nokia E62. [...]
December 8th, 2006 at 5:57 pm
Changed my certificate, but still unable to install pdf reader to my E61, keep getting error msd ‘Unable to install. Not supported’ !!!
Has anyone encountered this ??
Help please..
December 9th, 2006 at 3:05 am
yes arnaud i have the same problem with my E61.. i cant install opera mini mig33 nor google mail app
December 15th, 2006 at 5:09 am
In need of some help please.
Have been trying to get some themes for my NEW e61. I have encounter some problems, including but not limited to:
(uppon download)
1. service call failed.
2. signature verification failed.
3. Try to start the download and get an index file……
3 days and no themes.
I would appriciate any help here, and also a word or two on how exactly to download and use themes.
TANKS!!!
December 15th, 2006 at 5:38 am
Sorry, forgot tomention this problem too:
I have also been trying to download ring tones and have only had success with one. When i try to download the tracks and then click open it either gives an error , exis the browser, or does nothing.
THANKS
December 17th, 2006 at 11:55 pm
Please help regarding “installation not supported” message on new E61. Currently (Dec. 18/06) two versions are on the Acrobat mobile download site:
Windows only, Nokia Communicator 9500 series, version 1.1
>>download file: AdbeRdr_nokia9500_efigsj.sis
Windows only, Nokia 6680 Smartphone, version LE 1.0
>>download file: AdbeRdr_nokiaS60v26_emea.sis
I’ve used PC Suite to transfer both .sis files into the “installs” folder on the phone memory. Then I’ve tried to Open one file, then the other. I get the “installation not supported message” in either case. Is it possible that this is happening because these are Acrobat Reader v8 files and there is a Symbian OS incompatibility? Other suggestions? I’ve browsed comments and blogs and it seemed that transferring the files to the install folder first, and then installing them from there typically succeeds. THANKS for your help!
December 19th, 2006 at 7:46 pm
I had this issue with the N70 but couldn’t remember the steps to solve the cert issue. Thanks.
December 20th, 2006 at 8:51 am
Hi there, I got some troubles since updated my E61’s firmware to 3.0 ver. Then, I can’t install any apps. or themes. “Expired certificate” is the note that i got :(. Help me out pls. Thx 4 reading.
December 25th, 2006 at 12:46 pm
Installed some themes but now cant uninstall them as they are not in the installed programs list. Can see some on the themes folder but some are not even visible there. Dont want to do a hard reset if ther´s another solution. Help anyone.
December 26th, 2006 at 3:41 pm
I rarely write in blog replys, but THANK YOU, MAN! I searched the net for the last 3 hours for this little system tweak! I’ve faked sertificates with DevCertRequest and so on, but it didn’t work… Thanks a LOT!
December 28th, 2006 at 4:38 am
Hi guys! I bought my E61 in Hong Kong. It comes with a Chinese English dictionary. Problem is, when I change the SD flash memory card, the dictinary disappears, as it seems to be embedded in the 64MB SD flash card that comes with the phone. I have not been able to move the dictionary from the 64MB card to the phone memory. Have any of you had that trouble before ? How did you solve it ? Cheers,
December 29th, 2006 at 1:55 pm
Cingular - Xpress Mail woes. Has anyone successfully installed and used Cingular’s Xpress Mail on their E61? I can install it, and it open, downloads and displays my e-mail. Unfortunately I cannot get it to actually open, respond or write a new e-mail. The main screen just blinks when you try to complete this task and resets itself. Help!
January 5th, 2007 at 12:13 pm
[...] Having problems installing the themes or getting the “Certificate Error” message? then read this for your Nokia E61 and this for your Nokia E62. [...]
January 6th, 2007 at 12:04 am
I have problem with adobe reader LE in my e61. I installed it in my memory card (1GB). It seems that adobe cannot open pdf file that have more than 50 pages, due to lack of memory. Does anybody have similar problem?
January 6th, 2007 at 7:37 am
Hello…i had succesfully installed a great theme in my e61….the ‘dark sky by toaster’….i installed it to my mini sd card….i accidentally reformatted my sd card and the theme was deleted…i tried to re-install the ‘dark sky theme’ but the error ‘unable to install’ always pops out. I tried resetting the phone but the error persists….can someone help please….i remember that i read that someone experienced this with the ‘fire’ theme…..
January 17th, 2007 at 2:39 am
Hello….Can I synchronize my phone to MS OUTLOOK using
MS Activesync? How should I do it…Thanks for the help.
January 17th, 2007 at 11:48 am
Some unsigned apps which i have installed have suddenly stopped opening on my E61…i have taken care of the “Certificate Error” message as mentioned in previous posts…plz help
February 2nd, 2007 at 12:38 am
[...] Having problems installing the themes or getting the “Certificate Error” message? then read this for your Nokia E61 and this for your Nokia E62. [...]
February 4th, 2007 at 4:45 am
Hi,
just downloaded the ’squares’ theme, saved the sis.zip file on my memory card but now when i want to install it, its just not there! Any idea what could be the problem here?
also, does anybody know a way of playing .wmv files on the E61?
cheers..
February 6th, 2007 at 2:07 pm
ALL YOU PHONE TECH HEADS ARE AWSOME!!!!!!!
So many problems I’ve encountered with my phone…
And yet no matter what, you are always able to help me -all of you!
THANKS TO EVERYONE!
I got my E61 playin’ feature films (same size as ipod), rockin’ Jukebox (better than itunes), and showing off pictures (as good as iphoto gallery), flyin’ through free WIFI and in sync with my Mac… like an iPhone… except… no… it’s better, because it’s unlocked.
ROCK ON FELLOW PHONERS!!!!
*B
February 11th, 2007 at 8:57 pm
[...] More Nokia E61 themes on the theme page. If you are having problems installing the theme and get an error message about “Certificates” read this. There is a very simple solution. [...]
February 13th, 2007 at 7:55 am
The best is to boycott this crap that Nokia continues to churn out.They don’t seem bothered with helping users with a myriad of problems the seem to be now a trademark for the Nokia brand.
I cant install any of the software from their own website because the phone pops up a message saying Installation of Nokia_E61_HotspotFinder.sis not supported”
I’ve also tried to install the SMS_Accelerator because the damn E61 now takes ages to send a one word sms.Again , I couldn’t install the accelerator because “Installation of Nokia_E61_smsaccelerator.sis is not supported”
This is utter rubbish once again from …NOKIA!!!
February 13th, 2007 at 2:06 pm
I´ve a problem installing apps and games, when installing sis files the phone won´t let me install them prompting the message: “the file.sis instalations is not admitted. When instaling Java game then messages me with “there´s no enough memory please close some of the apps running” and there are none running. If someone has an answer to my problem I will really appreciate. The phone model is E50
DAmian
February 15th, 2007 at 5:25 am
Hi everyone,
Thanks a lot for the tips. I’ve installed the themes by:
1) Coyping them in my PC
2) Deactivating the “only signed” application installation settings (see above)
3) Using Pc Suite’s “Install Application” utility to select the .sys files and double-clicking on them
4) Hitting continue on the phone as many times required
5) Going to “Tools” Themes” and selecting the ones I want
Now my problem is that I cannot uninstall them, and they take up a lot of space. I can’t find them with the “File Manager” and I can’t do “Tools” Themes” “Options” “Delete” because is not available!!! I can only “preview” “applyu” or “edit”. Any tips, short of formatting my memory card?
Thanks
February 15th, 2007 at 12:07 pm
i change my memory card to 512mb but i CAN NOT INSTAL themes!!!!! what i do??? in my e61 write unabel to instal??? what i do????? pls hellp me
pls help meeee
February 17th, 2007 at 4:54 pm
pls how do i reset my e 5o because it seems t freeze when i put it on
February 21st, 2007 at 3:41 pm
Hi everyone,
How can i remove quikeoffice and abobe reader from Nokia E50?
Thank you!
February 23rd, 2007 at 4:05 am
Hi, e`body, I`m new with the e61 since y`day. I `m trying to find qualified downloads for my phone, like windows applications and more. Hope somebody can help me.
February 23rd, 2007 at 9:46 am
Hi Edison,
You can start reading all the post under the category “software”. This is also a good resource:
http://www.allaboutsymbian.com/software/Nokia_E61/
March 1st, 2007 at 8:51 am
Could you point me to Nokia website or any other website that I can download the installation file for the English to Chinese Dictionary for my E61.
March 1st, 2007 at 8:49 pm
I have my certificate at “off” & software installation at “all” but still get a “failed to install” error message when installing some themes. Yes some, but not all…Can anyone help. I even did a “soft reset” but that didn’t help.
March 6th, 2007 at 2:44 pm
Hello..I have a problem.I have a Nokia E61 and I’ve downloaded a theme.When I try to install it it says : “Certificates may not yet be vaild,is expired or phone’s date setting is incorrect.” What can I do ? please help me
March 6th, 2007 at 3:33 pm
Quick question. Due to the limited RAM available on these smart phones, is it best to install apps on the phone memory or the memory card. Should you install less used apps like worldmate, calcium, etc on the memory card and leave the phone memory for themes, blackberry connect, exchange. Thank you for your feedback.
March 8th, 2007 at 3:06 am
I have a 61 that will not take anything force fed. I can save file uninstalled the will give me the error once i try it open and install and finding them was a chore until + understood what was going on. Cingulars site forum is brim full of unhappy customers over this too. I love the phone, just not it’s insides. I’m planning to return this phone. Does the unlocked 61 version have the same issues or do these instructions actually work on them? A PDF file less them 1mb wouldn’nt open and thats bare minimum i’d say. Alright + vented, thanks.
March 8th, 2007 at 4:56 am
can any body tell me, how can i install and remove applications from my phone Nokia E 50. send me sms plzzzzzzzz
Z.A.KHAN
March 8th, 2007 at 12:31 pm
Just found out some info on the nokia technical library and known issues. it’s not the carriers putting a block to unsigned apps, nokia is implementing this from now on. Link http://www.forum.nokia.com/document/forum_nokia_technical_library/contents/fntl/fn.technical_library.htm I also found some major differences between the 61 and 62. The 61 is 3g duel chip, one for calls and one for apps. The app chip is ARM9/220 Mhz/ 64 SDRAM/ 128 NAND Flash w/out XIP(uses ram to load apps). The 62 is 2g single chip, ARM9 235 Mhz/ 32 MB SDRAM/ 32 NOR+128 NAND Flash with XIP(loads app from origional place with flash mem). Maybe some guru computer people can shed some light to what this means. It did not state the call processer chip stats. The link is long but its in technical area, the blogs have a discussion over signing apps. In a way I agree to have thrird party sign especially if phones are half the cost of computers. Selrf signing doesn’t make it any more secure as I could not tell by looking at source code if it’s malware or not.
March 16th, 2007 at 3:48 pm
[...] Having problems installing the themes or getting the "Certificate Error" message? then read this for your Nokia E61 and this for your Nokia E62. [...]
March 22nd, 2007 at 8:53 pm
[...] Having problems installing the themes or getting the "Certificate Error" message? then read this for your Nokia E61 and this for your Nokia E62. [...]
March 23rd, 2007 at 7:13 am
I have a problem installing apps that has just started happening. I’ve had an e61 for 6 months and have installed many themes and programs during that time. Today I tried to download the new Vista Black theme and and the end of the install where it should have said installation complete I received the message “unable to install”. I tried another theme which used to be on the phone and got the same message, unable to install. I downloaded a new theme that had never been on the phone and installed that, this time it said installation complete but I can’t find the theme. It is not in the themes folder and it does not show up in the applications list. I tried a few more and they all say installation complete but don’t show up anywhere. It does appear that they are using memory off the card however so they must be somewhere. I have looked in the installation folder and tried turning the phone on and off, no help. Any ideas? Has anyone else seen this issue?
April 19th, 2007 at 3:51 pm
Pl. Help. I was using builtin catalog application via net trying to download a software suddenly i cancelled it.problem came like now i cannot open built in catalog app. Its on menu but if i try to open it doese not opens.
April 23rd, 2007 at 6:40 am
Although not officially supported I’ve tried to install Good Messaging on my E65. All works fine to the point where I must enter the PIN for Good - it is impossible to enter this, the cursor jumps too fast to the next field. I’ve heard that other people have entered the pin via a Bleutooth keyboard and that Good is working fine. I don’t want to invest in a keyboard so - is there a work around, another method to enter the PIN?
April 23rd, 2007 at 9:41 am
Hi i’ve just installed Live messenger on my nokia E65 but the words dont come out but it shows little boxes instead, like it doesnt support the letters/langguage. thanks
April 27th, 2007 at 2:18 am
Hi Guys, I am in singapore I downloaded the msn for mobile from http://mclient.msn.com.cn/ but it says this service is available only in chaina and Hongkong…any solutions Please:)
April 28th, 2007 at 9:18 pm
Hi Singapore, i’m from Malaysia. I just installed the Windows Live Messenger on my E61i. It’s working fine. You can find the software on the URL below:
http://www.nokia.com.hk/nokia/0,,98972,00.html
Cheer…
April 29th, 2007 at 11:20 pm
Good day everyone. I hope someone can help me on this. I just traded my N80 to E65. Nice phone despite the simplicity of the camera. Anyway, I changed the micro SD card to a larger capicity not realising that the ‘Nuance Zooms’ was attached to it. The ‘Download’ page still show its installed but its lost as the new card doesent have the file. Please can anyone help me where can I get back or download this free application so I can read ny messages ? Thank you very much. Cheers!!!
April 30th, 2007 at 12:41 am
Hi Guys, i have a unique problem myself.
After reading these posts thought my problem is solved but i was wrong.
Software Installing: *.jar
Phone: E61
Case: I can install any *.jar fine but only the first one. After installing the 2nd *.jar, i find that the first *.jar software disappears. Subsequently any *.jar that i try to install, the error “Unable to install” will appear.
Hope that one of the pros here can help me with this problem.
Thanks!!
May 3rd, 2007 at 2:13 pm
My E61 crashed a few days ago and I needed to do a hard reset. Now when the phone boots, it attempts to install apps that are on the SD card. It fails and messages “Some applications failed to install, please use application manager to complete installation”
When i use app mgr it lists the files as being corrupted. I want to delete the .sis files but can’t find them using any file manager program. Any clues as to where these hide? I thought it was a resource folder but it isn’t.
May 5th, 2007 at 7:04 pm
Hy guys, did anyone resolved the ‘Installation of “xxx.sis” not supported’ error ? Or at least what does it mean, is the sis file not compatible with the symbian os type ?
May 10th, 2007 at 5:29 pm
Thanks mate… i ll try ur solution.. and let you know if it works
May 15th, 2007 at 10:29 am
hi friends,
When i try to install sis files my mobile shows an error
“file corrupted” even though those files are install on another e-50 handset
please help.
May 15th, 2007 at 1:20 pm
my e-65 seems to have a corrupted voice mail box - I can’t open it up to edit the number and if I try to speed dial it it locks the phone up - I have my voice mail in my contacts and access it that way — any thoughts how to solve this issue - anyone also have some insight to VOIP settings -
May 15th, 2007 at 1:25 pm
PS - if anyone is trying to use a D-Link DIR-655 you must select 802.11g - the phone is not compatible with 802.11gn — pity
May 17th, 2007 at 2:37 pm
Thankssssssssssssssss
June 4th, 2007 at 7:15 am
I want to delete the .sis files but can’t find them using any file manager program. Any clues as to where these hide?
Remove the memory card and put it in a card reader on a computer and look for a subfolder under
‘private’
Delete the offending .sis file and put the card back in the phone.
June 8th, 2007 at 3:41 am
My E62’s light sensor works in a opposite way i.e in a darker environment its keypad light is switched off and display light dims where as in a brighter environment the keypad light turns on and display becomes dimmer. Is it a problem in software ot hardware? Does anyone have the same problem
June 9th, 2007 at 9:26 pm
hi guys,
when i download or record a video clip, i cant delete the file name, the file deletes, but the file name doesn’t, how do i delete the file name, holding “c” doesn’t help either, please help…
thanking you in advance
June 13th, 2007 at 8:53 am
hey guys,
I had a same problem but i made these changes as this article says, but now it starts installation and once process is completed it gives me error saying “Unable to Install”…
Any idea why does it do it??
June 18th, 2007 at 2:52 am
thanks a lot to slove the certificate error .i m very thank full to u.couse i was tiered from this error
June 24th, 2007 at 12:30 am
Hey everybody
I sincerely hope you guys can answer me on a pretty nasty problem. I have synchronized my E65 with my outlook, but EVERY single entry has moved exactly 2,5 hours forward, so all my meetings now starts 2,5 hours later than usually when i look at my phone.
At least it is ALL my meetings, but what is wrong and how do i fix it??
I have the latest firmware and i have the latest PC suite and im rumming GMT+1 on my laptop.
HELP ??
Sincerly Regitze, Copenhagen, Denmark
June 28th, 2007 at 2:41 am
My problem related to cert error solved. Thanks alot….
July 5th, 2007 at 12:48 am
Hi all,
go an E61i, loaded mail for exchange and relative certificate on it, still can not sync as i get this message: untrusted certificate received from server please contact your administrator. Can anyone help!! Thanks
July 7th, 2007 at 1:01 pm
Hello,
I have having trouble downloading themes. IT is telling me that I do not have enough memory and to close applications. I don’t have any applications to close except GOOD. I have a 2GB SD Card in. Anyone know how I can get the Themes downloaded?
July 8th, 2007 at 11:45 pm
hi!, i tried installing new theme to my E61. But it always give me ” Expired Certificate’. How to overcome this issue. Pls help
July 9th, 2007 at 9:25 am
Hi KK,
Try setting the time/date of your device back one year, install the theme and then set the time correctly. That should fix it.
Cheers
Ed
July 9th, 2007 at 8:49 pm
Any reason why Nokia E61 or N73 don’t have a certificate manager?
I’m trying to uninstall a certificate that was wrongly installed. Whenever I try to reinstall the certificate it just says that the certificate already exists..
Is hard reset the only possible solution?
Hope somebody can help…
July 12th, 2007 at 5:27 am
Hi,
not related to the issue but with E61i. I find difficult to work with wifi. I have a wifi router and my laptop works quite fast with broadband. However with my newly taken e61i, it is extremely slow.
any help. please
Vivek
July 12th, 2007 at 9:29 am
hi.some days ago i purchase Nokia n91.but when i installed any software or any Theme in it then it give me Errors and error is that Expire Certifcate.i m very feel bad.plzzzzzzzz.tell me the solution.ok
July 16th, 2007 at 2:48 am
Many thanks for your helps. My E61i gets a lot of nice themes successfully and now looks fantastic!
July 18th, 2007 at 7:53 pm
I downloaded the theme ‘Dots Mocha’, (saved onto my memory card) and installed it fine but I’ve since changed my memory card and can’t get the theme back, (had to bin the first memory card!). I download it again fine but when it comes to the installation it hangs then comes up ‘unable to install’. Can you only download this theme once or something? - any ideas please?
Thanks
July 18th, 2007 at 7:58 pm
Regarding the above post - sorry its in the wrong place! I’ve got an E65 not an E61 - sorry.
July 25th, 2007 at 4:05 am
My e-65 has the same behavior of voice mail being corrupted. It looks up the phone and nothing happens when in press the voicemail key.
August 1st, 2007 at 3:09 am
i do have a nokia E61 but the problem is it just went blank on the screen,i am able to make calls but i can not read my msg what is the problem with it can it be fixed ineed help
August 3rd, 2007 at 2:37 am
I AM IN A BIG MESS I BOUGHT E 61 BUT NO .SIS FILES ARE GETTING INSTALLED IT SAYS NOT SUPPORTED PLEASE HELP
August 6th, 2007 at 6:35 am
hi guys, i formatted my nokia n70 and 6260 by using the green dial, star key and no.3 key procedure. and it worked ok but something happened that i really am troubled with… my n70 phone wont process any .jar files ( most specially the GAMES!!) it show that “does not read .jat files” unlike before it was ok, my 6260 is ok though it still the same because it runs all programs, pls guys help me out i really do… you guys can email me in arvin_jay23@yahoo.com thanks in advance..
August 11th, 2007 at 7:30 am
Hi, I have an e90 and I am trying to install a MAC theme which has been around for a few months. I used the theme previously on my E61 and E50. However, when trying to install it on the E90 I get an error saying outdated certificate.
I did the changes you mentioned above but no change! it still does not work.
Any ideas?
IF NOT:
Maybe a link to a plattform for the E90?!
Thanx, Moritz
August 11th, 2007 at 8:19 am
Here is how you fix the Outdated Certificate error
1. Manually set the date of your device back one year
2. Install the theme
3. Set the date of your device correctly
Easy peasy
Cheers
August 12th, 2007 at 8:05 am
Fax Software
Will this software work with the E61i.
MOBILE FAX FOR NOKIA S60 - (EURO 24.95)
Features
- Receive faxes.
- Forward faxes received to another fax number.
- Create and send a new fax.
- View your fax with the viewer.
- Zoom fax.